Blog RSS Blog RSS Feed <![CDATA[Closing the Cardigan Loop]]> ]]>

 Thu, 26 Aug 2010 17:30:56 GMT <![CDATA[You Can Ask Twice For My Feedback!]]> ]]>
]]>
 Wed, 21 Jul 2010 21:17:42 GMT <![CDATA[Customer Experience: The Clue is in the Title]]> ]]>

]]>
 Fri, 16 Jul 2010 11:41:13 GMT <![CDATA[Use Confirmit Flex to call out to other services from Confirmit surveys]]> ]]>

 Tue, 13 Jul 2010 10:38:03 GMT <![CDATA[Insights of the Round Table]]> ]]>
]]>
 Thu, 08 Jul 2010 20:33:56 GMT <![CDATA[You’ve been great, thank you. Hello? Can you hear me?]]> ]]>
]]>
 Fri, 04 Jun 2010 15:23:21 GMT <![CDATA[Customer complaints? More please!]]> ]]>

]]>
 Fri, 28 May 2010 17:58:10 GMT <![CDATA[Banking on loyalty? I wouldn’t…]]> ]]>

 Wed, 12 May 2010 14:21:00 GMT <![CDATA[Keeping an Eye (and an Ear) On Legislation ]]> ]]>
]]>
 Thu, 06 May 2010 21:41:33 GMT <![CDATA[How Confirmit Flex Allows You to Reach Respondents Through New Channels]]> ]]>

 Tue, 04 May 2010 16:11:19 GMT <![CDATA[Feedback is Central to a Customer Centric Strategy]]> ]]>

 Thu, 29 Apr 2010 22:15:02 GMT <![CDATA[Confirmation Bias and Tracks In The Snow]]> ]]>
]]>
 Tue, 27 Apr 2010 15:49:05 GMT <![CDATA[Wave Goodbye to First Call Resolution: It’s Time to be Friends]]> ]]>
]]>
 Fri, 23 Apr 2010 13:57:51 GMT <![CDATA[The Rise and Rise of the Mobile Phone]]> ]]>
]]>
 Wed, 21 Apr 2010 21:48:09 GMT <![CDATA[Horizons V15 Launch Weekend: the Inside Scoop]]> ]]>

 Wed, 14 Apr 2010 15:56:05 GMT <![CDATA[Guest Blog - Why Do You Even Want My Feedback?]]> ]]>

 Fri, 09 Apr 2010 14:52:08 GMT <![CDATA[Customers, Company Culture, and Cursing]]> ]]>

 Mon, 05 Apr 2010 16:07:50 GMT <![CDATA[On Unhappy Customers with Big Mouths]]> ]]>

 Tue, 16 Mar 2010 21:07:57 GMT <![CDATA[Too Much Customer Voice? Or Enough to Make Good Decisions?]]> ]]>

 Thu, 11 Mar 2010 14:37:25 GMT <![CDATA[Employee Engagement: Know Your Enemy]]> ]]>

 Tue, 09 Mar 2010 21:03:16 GMT <![CDATA[Best Practices on Security for Online Panels]]> ]]>

 Mon, 01 Mar 2010 19:45:27 GMT <![CDATA[Is your panelists' data safe and secure?]]> ]]>

 Fri, 26 Feb 2010 16:46:56 GMT <![CDATA[Ooh! Say something nice about me!]]> ]]>

 Mon, 22 Feb 2010 22:36:05 GMT <![CDATA[Defining Clear and Unambiguous Product Qualities]]> ]]>

We do our best to define our product qualities clear and unambiguous, testable, measurable, and with a clear stakeholder focus.]]>
 Fri, 19 Feb 2010 23:14:36 GMT <![CDATA[How do we define product qualities?]]> ]]>
I talked briefly about product qualities in my previous post, and I would like to pursue this a bit further. Software products have a set of product qualities attached to them, whether we like it or not! A product/system is more or less: user-friendly, intuitive, productive, maintainable, reliable, scalable, etc. This is not a choice, it’s a fact.

]]>
 Wed, 17 Feb 2010 22:44:49 GMT