Confirmit - Building Stronger Business Relationships
For B2B companies, retaining clients is the difference between success and failure. Most operate on the 80/20 rule, and losing a top client often represents a significant portion of total revenue. A solid VoC program is essential to identify at-risk accounts, understand and fix issues and leverage positive word-of mouth to grow the business.
Enabling Strategic Account Management Generates Immediate ROI
B2B companies need access to timely, actionable insights so they can make decisions which will impact revenue in the short and the long term.
Voice of the Customer Empowers Your Business
Identifying At-risk Accounts
When each account represents a significant portion of your revenue, you must be able to pay attention to client issues in a systematic and timely manner. You also need to consider the complexity of your business relationships: what do your clients think of you at decision-maker, influencer and user levels.
Understanding Key Drivers of Dissatisfaction
A closed-loop process will not only enable you to address issues on a 1-to-1 basis, but will also aggregate the data so you can pinpoint areas you need to address in order to minimize detraction in the long term. You can then prioritize your investments accordingly, ensuring high ROI every time.
Leverage Positive Word-of-mouth
Fixing issues and increasing retention are essential, but you can also use your VoC program to help with acquisition objectives. By identifying clients who have been delighted by their experience, you can effectively leverage their voice to help in your reference programs.
Powerful Solutions for Business Services
Build Your VoC Program with Confirmit, and Start Generating ROI Today
Confirmit will help you build a powerful program that will deliver operational quick wins in the short term while giving you the tools to prioritize long term investments.
Continuously Assess the Health of Your Client Relationships
B2B relationships can be complex and often involve multiple levels, countries and languages. Confirmit will enable you to continuously assess the health of your relationships, sending the right information to the right people to drive action, through alerts and customized reporting.