Market Leaders
in the industry

 

About Confirmit

Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs.

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Our Mission

Discover our commitment to delivering the best solutions to enable businesses to build a holistic view of their customers and employees.

 
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Our Values

Learn about the values that drive our business and our people.

 
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Media Kit

If you're a member of the media, click here for screen and print resolution logos, speaker photos and biographies, and our company profile.*

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Management Team

Find out about the team responsible for the strategic direction and day-to-day operations at Confirmit.

 
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Learn More About Our Platform

Learn howour solutions can drive change throughout your business using the information that matters most—feedback from your customers and employees.

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Our People

A snapshot of some of our people who work hard to deliver you the best service and solutions in the industry.

We've been demonstrating market leadership for over 15 years.

Since the first version of the Confirmit platform was developed all those years ago, we've supported the feedback market and Market Research industry by introducing extraordinary innovations time and again. We don't just lead the market—we drive it.

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Confirmit Voices™

Confirmit has been at the forefront of the customer experience market since its inception. We help businesses advance from simple surveys to true VoC programs.

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Market Research

Confirmit is the most trusted technology partner for Market Research agencies around the world. We power new ways of delivering value and results to your customers to help them stay ahead.

Events and Webinars

Learn about the events we are attending or sponsoring over the coming months. Come along to meet our representatives and learn how Confirmit can help your business.

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Industry Events

Confirmit Community Conference '13 Las Vegas

Event location: Bellagio Las Vegas
Event start: 6/26/2013 5:38:16 PM

Confirmit Community Conference '13 London

Event location: Riverbank Park Plaza
Event start: 6/19/2013 5:33:59 PM

ESOMAR Automotive Research Forum 2013

Event location: Wolfsburg, Germany
Event start: 5/23/2013 8:06:31 PM

CXPA Members Insight Exchange 2013

Event location: San Diego, California
Event start: 5/14/2013 4:03:46 PM

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Webinars

MyMobile Webinar

Event location: Online Webinar
Event start: 3/14/2013 12:00:00 PM

Enhanced Reporting in Confirmit Horizons Version 17.5

Event location: Online Webinar
Event start: 10/11/2012 10:47:26 PM

New Features and Functionality in Confirmit Horizons Version 17.5

Event location: Online Webinar
Event start: 10/11/2012 10:00:51 PM

Mobile Research Webinar

Event location: Online webinar
Event start: 10/16/2012 12:00:00 PM

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What's new at Confirmit?

Keep up to date with what's happening at Confirmit and across the industry by reading our latest articles and press releases.

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News Articles

Making the Move to Mobile

May 15, 2013: The days of single-channel, ask and answer surveys are gone. It’s imperative that companies become much more sophisticated in engaging all the channels, all the time – whether through an on-line survey, social media interaction, web analytics or good old-fashioned interactive voice response. All channels are valid and together can be much more powerful than on their own.

MR and VoC: getting the balance right

May 9th, 2013: There is a role for both Market Research and voice of the customer programs within organizations looking to improve customer loyalty and retention. But how should companies balance the two approaches?

Do you really need a chief customer officer? Five questions to ask

May 8th, 2013: Over the last few years, the profile of customer experience management (CEM) and Voice of the Customer (VoC) programs has increased dramatically. Now, more than two years after Forrester trumpeted the arrival of the chief customer officer (CCO), and over 10 years after the first such position was created, the role is beginning to gain traction and requires clearer definition. CCOs provide ownership of CEM initiatives, and finally give customers a seat in the boardroom. Furthermore, as most companies have multiple, ad-hoc VoC and customer feedback activities running in different areas of the business, they provide a central point of control for these programs and enable a holistic view of the customer.

Voice of Customer 2.0 = Acting on Feedback, Creating Business Value

April 26, 2013: I know, that "2.0" thing has been overdone. It's been used to signify the next generation of the Internet (Web 2.0), collaboration (Enterprise 2.0) and much more.

When it comes to Voice of Customer (VoC), however, I'd like to take a different tack this time. It's true that VoC efforts have changed in recent years from being mainly about surveys to incorporating more types of feedback (behavioral, social, etc.). See the 6 feedback dimensions in this diagram I created a couple of years ago.

Listen up: How to build a Voice of the Customer strategy

April 10th, 2013: The chances are that your business has a Voice of the Customer programme in place. In fact, it is likely that you have several. Many organisations these days have multiple teams around the business capturing feedback across different channels to support their separate departmental goals. But more often than not, this valuable insight never leaves the department, so that while the individual teams benefit, the joined-up view of the customer voice that could be so important to the organisation as a whole goes begging.

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Press Releases

21 May 2013
Confirmit Integrates Sytel Dialer to Enhance Contact Center Productivity
02 May 2013
Confirmit urges British Business to act on insight at ECEW 2013
30 Apr 2013
Confirmit Announces New EVP of Product Management
25 Apr 2013
Confirmit Honors the 2013 ACE Award Winners for Best Use of Feedback Solutions

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